Refund & Return Policy
At VibeNook, we stand behind the quality of our products and want you to feel confident when shopping with us.
Please read our refund and return policy carefully before placing your order.
Standard Coverage
Our free standard coverage applies to items that arrive:Damaged/Defective/Incorrect
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
We will review your case and may offer a replacement, refund, or other appropriate solution at no additional cost.
To help us resolve the issue quickly, please include:Your order number/Photos or videos showing the issue/A brief description of the problemPlease contact us at:thevibenook.help@outlook.com
30-Day Satisfaction Guarantee
Returns for any reason are only available to customers who purchased our optional 30-Day Satisfaction Guarantee at checkout, if offered.
Customers who purchased this optional protection may request a return within 30 days of delivery, even if the product is not damaged or defective.
To be eligible under the 30-Day Satisfaction Guarantee:
- The return request must be submitted within 30 days of delivery
- The item must be returned in good condition
- Proof of purchase is required
- The item must not show signs of misuse, abuse, or excessive wear
Items that are damaged due to misuse, improper handling, abuse, or excessive wear may not be eligible for a refund.
Customized or Personalized Items
Customized, personalized, made-to-order, or specially produced items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
This includes, but is not limited to, products customized with names, photos, artwork, personal designs, or special requests.
Return Shipping
For returns made under the optional 30-Day Satisfaction Guarantee, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service. We cannot guarantee that we will receive returned items sent without tracking.
If the item arrived damaged, defective, or incorrect, VibeNook will cover any applicable replacement or return costs after the issue is approved.
Return Instructions
Please do not send any item back without contacting us first.
Our customer support team will provide the correct return instructions and return address after your return request is reviewed and approved.
Items returned without prior approval may not be accepted.
Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your refund is approved, it will be issued to your original payment method.
Refunds are usually processed within 3–7 business days after approval. Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Exchanges
If you would like to exchange an item, please contact us at:
thevibenook.help@outlook.com
We will guide you through the exchange process if your item is eligible.
Late or Missing Refunds
If you have not received your refund yet, please:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank, as processing times may vary
If you have completed these steps and still have not received your refund, please contact us at:
thevibenook.help@outlook.com
Order Cancellation
If you would like to cancel your order, please contact us as soon as possible.
We will do our best to cancel your order before it is processed or shipped. However, once an order has been processed or shipped, we may not be able to cancel it.
Contact Us
For questions about returns, refunds, exchanges, or product issues, please contact us at:
thevibenook.help@outlook.com