Shipping Policy

At VibeNook, we are committed to providing a smooth and reliable shopping experience for our customers.

Order Processing Time

All orders are processed within 1–3 business days after the order is placed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During high-demand periods, promotional events, or holidays, processing times may be slightly longer. If there is a significant delay in processing your order, we will notify you by email.

U.S. Warehouse Fulfillment

VibeNook is operated by a China-based company. We primarily serve customers in the United States, and most U.S. orders are fulfilled from our U.S. warehouse.

Our products may be manufactured or sourced internationally and shipped in advance to our overseas warehouse before being sold to customers.

Estimated Delivery Time

Estimated delivery time for U.S. orders is usually:

United States: 3–7 business days after shipment

Please note:

Total estimated delivery time = order processing time + shipping time.

For example, if your order takes 1–3 business days to process and 3–7 business days to ship, the total estimated delivery time may be approximately 4–10 business days.

Delivery times are estimates only and may vary depending on your location, carrier conditions, weather, holidays, address issues, or other factors outside our control.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.

Please allow 24–72 hours for tracking information to update after the carrier receives the package.

Multiple Shipments

If your order contains multiple items, your items may be shipped separately. In this case, you may receive more than one tracking number, and packages may arrive at different times.

Shipping Delays

Although we do our best to deliver orders on time, delays may occur due to factors beyond our control, including but not limited to:

Carrier delays
Weather conditions
High seasonal shipping volume
Incorrect or incomplete shipping addresses
Operational delays

If we are unable to ship your order within the estimated timeframe, we will contact you with an update. Where required, you may choose to continue waiting or cancel your order for a refund.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Once an order has been processed or shipped, we may not be able to change the shipping address.

VibeNook is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address error after placing your order, please contact us as soon as possible at:

thevibenook.help@outlook.com

Lost, Stolen, or Delivered Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check around your delivery location, ask household members or neighbors, and contact the shipping carrier directly.

You may also contact us, and we will do our best to assist you. However, VibeNook is not responsible for packages that are confirmed as delivered by the carrier.

Shipping Fees

We may offer free shipping, discounted shipping, or promotional shipping rates from time to time.

Any shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

International Shipping

VibeNook primarily serves customers in the United States. Availability of shipping to other countries or regions may vary and will be shown at checkout if available.

International orders, if accepted, may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the responsibility of the customer.

Contact Us

If you have any questions about your order or shipping, please contact us at: