Contact VibeNook

VibeNook is an online store operated by Shanghai Jiajia Trading Co., Ltd., a company legally registered in Shanghai, China.

Need help choosing a diamond painting or other DIY art kit, checking a design, or following up on an order? Email our support team below. For group projects and custom kit inquiries, please use our bulk custom inquiry page.

Customer Support

Email:
thevibenook.help@outlook.com

Support hours:
Monday–Friday
9:00 AM–6:00 PM, China Standard Time (UTC+8)

We aim to respond within 1–2 business days. For order questions, please include your order number.

Business Information

Store name:
VibeNook

Legal business name:
Shanghai Jiajia Trading Co., Ltd.

Registered business address:
No. 18, Alley 65, Huandong 1st Road
Fengjing Town, Jinshan District (Fengsheng Economic Community)
Shanghai 201501
China

Country of registration:
China

Orders, Shipping, Returns, and Refunds

For questions about products, orders, delivery, returns, or refunds, contact us using the email above. Please contact us before sending a return. After an eligible return is approved, we will provide the applicable instructions and return address.

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.