Skip to content
DIY ART KITS FOR YOUR CREATIVE ERA
MENU

Refund policy

RETURN AND REFUND POLICY

30-DAY RETURN POLICY

VibeNook accepts eligible return requests submitted within 30 calendar days after the order is delivered.

To qualify for a return, the item must:

  • Be unused and in the same condition in which it was received.

  • Include its original packaging, accessories, manuals, and included components.

  • Be accompanied by the order number or other valid proof of purchase.

  • Not have been damaged, altered, assembled incorrectly, or misused by the customer.

Items returned without prior authorization may not be accepted.

HOW TO REQUEST A RETURN

Before returning any product, please contact VibeNook Customer Support:

Email:
thevibenook.help@outlook.com

Please include:

  • Your full name.

  • Your order number.

  • The product you want to return.

  • The reason for the return.

  • Photographs or videos if the product arrived damaged, defective, or incorrect.

We aim to respond to return requests within 1–2 business days.

If your return is approved, we will provide return instructions and the applicable return address.

Please do not send a product back before receiving return authorization and instructions from us.

RETURN ADDRESS

Most U.S. orders are fulfilled through third-party U.S.-based fulfillment warehouses. The applicable fulfillment and return facility may vary based on the product, inventory availability, and original fulfillment location.

Approved returns for U.S. orders will be directed to our designated U.S. return facility.

Because the appropriate return facility may depend on the product and original fulfillment location, the exact return address will be provided after the return request has been approved.

Do not return products to our registered business address in Shanghai unless VibeNook Customer Support specifically instructs you to do so.

Unauthorized returns or products sent to an incorrect address may be delayed, refused, or lost.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from the product you ordered, contact us as soon as possible at:

thevibenook.help@outlook.com

Please include your order number and clear photographs or videos showing the problem.

After verification, we may offer one of the following remedies, as appropriate:

  • A replacement product.

  • A full or partial refund.

  • A prepaid return shipping label.

  • Another reasonable resolution agreed upon with you.

When a return is required because VibeNook sent an incorrect, damaged, or defective product, VibeNook will be responsible for the authorized return shipping cost.

Please do not discard the product or its packaging until we have completed our review.

CHANGE-OF-MIND RETURNS

Eligible products may be returned within 30 days after delivery if you change your mind, order the wrong item, or no longer want the product.

For change-of-mind returns:

  • The customer is responsible for the return shipping cost.

  • The product must be unused and returned in its original condition and packaging.

  • Original shipping charges are non-refundable.

  • We recommend using a trackable shipping service.

  • VibeNook is not responsible for customer-arranged return packages that are lost or damaged in transit.

We do not charge a restocking fee for eligible returns.

NON-RETURNABLE ITEMS

The following products generally cannot be returned:

  • Products returned more than 30 days after delivery.

  • Products that have been used, altered, damaged, or misused by the customer.

  • Products missing original packaging, accessories, or included components.

  • Personalized or customized products.

  • Gift cards.

  • Products clearly marked “Final Sale” before purchase.

  • Products returned without prior authorization.

  • Products that cannot be resold for hygiene or safety reasons when such restrictions were clearly disclosed before purchase.

Sale or discounted products remain eligible for return unless they were clearly marked “Final Sale” before purchase.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.

REFUNDS

We will notify you after your authorized return has been received and inspected.

If the return is approved, the eligible refund will be issued to the original payment method generally within 5 business days after inspection.

After we issue the refund, your bank, PayPal, credit-card provider, or other payment institution may require an additional 5–10 business days to post the refund to your account.

Refund timing may vary depending on the payment provider. VibeNook cannot control processing delays caused by banks or payment providers.

The refund confirmation will be sent to the email address associated with the order.

REFUND AMOUNT

For an approved return, the refund generally covers the amount paid for the eligible returned product.

Original shipping charges are non-refundable for change-of-mind returns.

If the return results from a damaged, defective, incomplete, or incorrect product sent by VibeNook, we will also refund applicable original shipping charges or otherwise provide an appropriate remedy.

Authorized discounts applied to the original order will be reflected in the refund amount.

LATE OR MISSING REFUNDS

If you have received a refund confirmation but the refund has not appeared:

  1. Check the original payment account again.

  2. Contact your credit-card company, PayPal, bank, or payment provider.

  3. Allow up to 10 business days after the refund was issued.

  4. If the refund still has not appeared, contact us at thevibenook.help@outlook.com.

Please include your order number and refund confirmation information.

EXCHANGES

We do not currently offer direct product exchanges.

If you would like a different product, size, color, or variant, please request a return for the eligible original item and place a new order after the return is approved.

If you received a damaged, defective, or incorrect product, contact us before placing a replacement order.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or change an order, contact us as soon as possible at:

thevibenook.help@outlook.com

Please include your order number and the requested change.

We will make reasonable efforts to help, but orders that have already entered processing or fulfillment may not be canceled or modified.

If an order has already shipped, you may request an eligible return after receiving it.

REFUSED OR UNDELIVERABLE PACKAGES

Customers are responsible for providing complete and accurate shipping information during checkout.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, we will contact the customer after receiving the returned package.

Additional shipping charges may apply if the customer asks us to resend the order.

Any refund for an undeliverable or refused package may exclude the original shipping cost and any additional carrier charges, except when the delivery problem was caused by VibeNook or the shipping carrier.

RETURN SHIPPING RESPONSIBILITY

Return-shipping responsibility is summarized below:

  • Damaged, defective, incomplete, or incorrect item caused by VibeNook: VibeNook pays the authorized return shipping cost.

  • Change of mind, wrong item ordered, or no longer wanted: The customer pays the return shipping cost.

  • Incorrect or incomplete customer-provided address: The customer may be responsible for additional shipping or return costs.

  • No restocking fee: VibeNook does not charge a restocking fee for eligible returns.

Packages sent with cash-on-delivery charges will not be accepted unless authorized by VibeNook Customer Support in writing.

CONTACT INFORMATION

For questions regarding returns, refunds, cancellations, damaged products, or incorrect orders, please contact:

VibeNook Customer Support

Email:
thevibenook.help@outlook.com

Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM
China Standard Time (UTC+8)

Response Time:
Within 1–2 business days

Store Name:
VibeNook

Legal Business Name:
上海佳葭贸易有限公司 (Shanghai Jiajia Trading Co., Ltd.)

Registered Business Address:
No. 18, Alley 65, Huandong 1st Road
Fengjing Town, Jinshan District (Fengsheng Economic Community)
Shanghai 201501
China

VibeNook is operated by Shanghai Jiajia Trading Co., Ltd.