Shipping Policy

VibeNook provides the following shipping terms for orders placed through vibenook.store.

Shipping Destination

We currently ship only to addresses within the United States.

Most United States orders are fulfilled through third-party U.S.-based fulfillment warehouses. The fulfillment location may vary depending on inventory availability and the delivery destination.

Order Processing Time

Orders are normally processed within 2 business days after successful payment. Orders placed on weekends or U.S. public holidays may begin processing on the next business day.

Estimated Delivery Time

Shipping transit time is generally 3–5 business days after processing. Including processing time, most orders are expected to arrive within 5–7 business days from the date the order is placed.

Delivery times are estimates and may occasionally be affected by carrier delays, weather, public holidays, high seasonal demand, address problems, or circumstances outside our reasonable control.

Shipping Cost

Standard shipping to addresses within the United States costs USD $3.99 per order. Orders with a merchandise subtotal of USD $49 or more qualify for free standard U.S. shipping; the discount is applied automatically at checkout.

The shipping charge is shown in the shopping cart and again at checkout before payment is completed. Customers will not be charged an undisclosed shipping fee.

Tracking

When tracking information becomes available, we will send a shipping confirmation email containing the tracking number or tracking link. Carrier tracking may take some time to update after a shipping label is created.

Shipping Address and Changes

Customers are responsible for entering a complete and accurate shipping address at checkout. If an address needs to be changed, contact us as soon as possible. We cannot guarantee an address change after an order has entered fulfillment or has shipped.

Delayed, Missing, Damaged, or Incorrect Orders

If tracking has not updated for an extended period, a package appears to be missing, or an order arrives damaged, defective, incomplete, or incorrect, contact us with the order number and relevant photographs when applicable. We will review the issue and assist according to our Return and Refund Policy.

Returns

Please contact us before sending any return. After an eligible return is approved, we will provide the applicable return instructions and return address. The approved return address may differ from our registered business address.

Contact

VibeNook Customer Support
Email: thevibenook.help@outlook.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8)

We aim to respond within 1–2 business days.