Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to VibeNook!
VibeNook is an online store operated by 上海佳葭贸易有限公司 (Shanghai Jiajia Trading Co., Ltd.), a company legally registered in Shanghai, China.
The terms “we,” “us,” and “our” refer to VibeNook and Shanghai Jiajia Trading Co., Ltd., as applicable.
VibeNook operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated online shopping experience (the “Services”).
VibeNook is powered by Shopify, which provides the technology that enables us to offer the Services.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using the Services.
Please read these Terms carefully. By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.
Our Privacy Policy is available at:
https://vibenook.store/policies/privacy-policy
If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained any legally required consent necessary to use the Services.
If you allow a minor dependent to use the Services through a device you own, purchase, or manage, you are responsible for ensuring that such use complies with applicable law.
To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.
You represent and warrant that all information you provide through our store is accurate, current, and complete and that you have the right to provide such information.
You are responsible for maintaining the security of your account credentials and for activity performed through your account.
You may not transfer, sell, assign, or license your account to another person without our authorization.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to provide accurate descriptions and representations of our products.
However, colors, dimensions, appearance, and other visual characteristics may differ slightly from how they appear on your screen due to differences in devices, displays, lighting conditions, photography, and device settings.
We do not guarantee that the appearance of a product purchased through our store will exactly match the way it appears on your device.
Product descriptions, prices, specifications, availability, and other product information may be updated or changed from time to time.
We reserve the right to discontinue products or limit the quantities of products offered to any person, geographic region, or jurisdiction when reasonably necessary.
SECTION 3 — ORDERS
When you place an order through VibeNook, you are making an offer to purchase the selected products.
We reserve the right to accept, decline, cancel, or limit an order when reasonably necessary, including in cases involving suspected fraud, pricing errors, inventory shortages, payment problems, or violations of these Terms.
An order is not considered accepted until payment has been successfully processed and the order has been confirmed.
Please review your order carefully before submitting it.
Once an order enters the fulfillment process, we may not be able to accommodate cancellation or modification requests.
If we cancel or materially modify an order, we will attempt to notify you using the email address, billing information, shipping information, or telephone number provided when the order was placed.
Returns, refunds, and exchanges are governed by our Return and Refund Policy:
https://vibenook.store/policies/refund-policy
Unless otherwise expressly agreed, products purchased through our store are intended for personal or household use and not for unauthorized commercial resale.
SECTION 4 — PRICES AND BILLING
Prices, discounts, promotions, and product availability may change without prior notice.
The price charged for a product will generally be the price displayed when the order is placed and will be reflected in your order confirmation.
Product prices are displayed in U.S. dollars. Applicable taxes are included where indicated. Standard U.S. shipping is USD $3.99 per order; orders with a merchandise subtotal of USD $49 or more qualify for free standard U.S. shipping automatically. The applicable shipping charge is shown before payment is completed.
Applicable charges will be disclosed during checkout when required.
Promotional offers may be subject to separate terms and conditions. If promotional terms conflict with these Terms, the specific promotional terms will govern that promotion.
You agree to provide current, complete, and accurate purchase, billing, payment, shipping, and account information.
You also agree to update such information when necessary so that we can process transactions and contact you regarding your orders.
You represent that you are authorized to use any payment method submitted in connection with your order.
SECTION 5 — SHIPPING AND DELIVERY
We currently ship orders within the United States.
Orders are typically processed within 2 business days after successful payment.
Orders placed on weekends or U.S. public holidays may begin processing on the next business day.
After processing, the estimated shipping transit time is generally 3–5 business days.
Including processing time, most orders are expected to arrive within approximately 5–7 business days from the date the order is placed.
Most orders placed by customers in the United States are fulfilled through third-party U.S.-based fulfillment warehouses.
Fulfillment locations may vary depending on inventory availability and the delivery destination.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of shipping carriers, weather conditions, holidays, seasonal demand, address issues, or other circumstances outside our reasonable control.
When tracking information is available, we will provide it after your order has shipped.
Customers are responsible for providing complete and accurate delivery information during checkout.
For complete information regarding shipping, delivery, tracking, and address changes, please review our Shipping Policy:
https://vibenook.store/policies/shipping-policy
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including trademarks, branding, text, graphics, images, photographs, videos, audio, designs, layouts, product information, and other original materials, are owned by VibeNook, Shanghai Jiajia Trading Co., Ltd., our affiliates, licensors, or their respective owners.
Such materials may be protected by applicable copyright, trademark, patent, and other intellectual property laws.
These Terms permit you to use the Services for personal and non-commercial purposes.
Unless otherwise permitted by law or authorized by us in writing, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, sell, or transmit protected materials from the Services.
Nothing in these Terms grants you ownership of intellectual property belonging to VibeNook, Shopify, our licensors, or third parties.
VibeNook names, logos, product names, service names, designs, and slogans may be trademarks or other protected intellectual property.
Shopify’s name, logo, product names, and other intellectual property belong to Shopify or the applicable rights holders.
All other trademarks appearing through the Services remain the property of their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools, applications, or services that we do not control.
Such tools may be provided on an “as is” and “as available” basis.
Your use of third-party tools is at your own discretion and may be governed by additional terms and privacy policies provided by the applicable third party.
We are not responsible for the availability, operation, security, or performance of third-party tools except to the extent required by applicable law.
We may add new features, tools, or resources to the Services from time to time. Unless otherwise stated, those features will also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to websites, services, platforms, or content operated by third parties.
We are not responsible for examining or evaluating the accuracy, security, content, policies, products, or services offered through third-party websites.
If you leave our Services to access a third-party website or service, you do so at your own discretion.
Please review the applicable policies and terms of third-party websites before making a purchase or providing personal information.
Complaints or questions relating specifically to third-party products or services should generally be directed to the applicable third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
VibeNook is powered by Shopify, which provides the technology and infrastructure that enable us to operate our online store.
However, purchases made through the VibeNook store are transactions between you and VibeNook.
Shopify is not the seller of products offered by VibeNook.
To the extent permitted by applicable law, Shopify is not responsible for disputes, injuries, losses, damages, or claims arising solely from products purchased from VibeNook.
Your use of Shopify-related technology may also be subject to Shopify’s applicable policies.
SECTION 10 — PRIVACY POLICY
Personal information collected through our Services is handled according to our Privacy Policy.
You can review the VibeNook Privacy Policy at:
https://vibenook.store/policies/privacy-policy
Because our store is powered by Shopify, Shopify may also process certain personal information in connection with providing its technology and services.
Shopify’s privacy information is available at:
https://www.shopify.com/legal/privacy
Information submitted through our Services may be processed by service providers located in countries or regions other than your own when necessary to operate our store, process payments, fulfill orders, provide customer support, prevent fraud, or provide other business services.
Please review our Privacy Policy for additional information regarding how personal information may be collected, used, disclosed, and protected.
SECTION 11 — FEEDBACK
If you submit reviews, comments, suggestions, ideas, feedback, photographs, videos, proposals, or other content to us (“Feedback”), you grant us, to the extent permitted by applicable law, a non-exclusive, worldwide, royalty-free license to use such Feedback for purposes related to operating, improving, marketing, and promoting our Services.
You represent that you have the right to submit the Feedback and that it does not violate another person’s intellectual property, privacy, publicity, or other legal rights.
You must disclose any compensation, free products, incentives, or other material benefits received in connection with a review or endorsement when required by applicable law.
We may moderate or remove Feedback that we reasonably determine is unlawful, deceptive, abusive, obscene, infringing, fraudulent, malicious, or otherwise inappropriate.
You are responsible for the accuracy and legality of Feedback you submit.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions.
These may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, inventory availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information when reasonably necessary.
If an error materially affects an order you have already submitted, we may contact you regarding available options, including correction or cancellation where appropriate.
SECTION 13 — PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not use the Services to:
-
Violate applicable laws or regulations.
-
Infringe or violate intellectual property or other legal rights.
-
Engage in fraud, deception, impersonation, or unlawful conduct.
-
Submit false or misleading information.
-
Harass, threaten, abuse, defame, or harm another person.
-
Transmit malware, viruses, or malicious software.
-
Conduct unauthorized scraping, data extraction, or automated access.
-
Interfere with the operation, security, integrity, or accessibility of the Services.
-
Bypass security or access-control measures.
-
Collect personal information about other users without authorization.
-
Send spam, phishing messages, or unauthorized solicitations.
-
Use the Services in any other manner that could unlawfully harm VibeNook, Shopify, our customers, or third parties.
We may restrict, suspend, or terminate access to the Services when we reasonably determine that these Terms have been materially violated.
SECTION 14 — AUTOMATED AGENTS
For this section, “Agent” means software or a service that takes autonomous or semi-autonomous actions on behalf of, or at the instruction of, a person or entity.
Agents accessing or interacting with the Services must comply with applicable laws, these Terms, and reasonable technical restrictions implemented by us.
Agents must not intentionally conceal their automated nature, improperly bypass CAPTCHAs or access controls, misrepresent themselves as human users, or interfere with the security or operation of the Services.
We may use reasonable technical measures to control, restrict, or prevent automated access when necessary to protect our Services, customers, systems, or legal rights.
SECTION 15 — TERMINATION
We may suspend or terminate access to all or part of the Services if we reasonably determine that you have violated these Terms, applicable law, or the rights of VibeNook or another person.
You remain responsible for obligations incurred before termination, including amounts legitimately owed for completed purchases.
Sections that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, privacy, disclaimers, limitations of liability, indemnification, governing law, and dispute-related matters.
SECTION 16 — DISCLAIMER OF WARRANTIES
The Services and information made available through them are provided for general commercial and informational purposes.
We make reasonable efforts to maintain accurate and current information but do not guarantee that all information will always be complete, uninterrupted, error-free, or current.
To the fullest extent permitted by applicable law, and except for warranties that cannot legally be excluded, the Services and products are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes or limits warranties, guarantees, statutory rights, or consumer protections that cannot lawfully be excluded.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VibeNook, Shanghai Jiajia Trading Co., Ltd., our affiliates, employees, contractors, service providers, licensors, and partners will not be liable for indirect, incidental, special, punitive, or consequential damages arising solely from use of the Services when such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Your statutory consumer rights remain unaffected.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless VibeNook, Shanghai Jiajia Trading Co., Ltd., Shopify, and our respective affiliates, employees, officers, contractors, licensors, service providers, and partners from third-party claims arising from:
-
Your material breach of these Terms.
-
Your unlawful use of the Services.
-
Your violation of a third party’s legal rights.
This obligation applies only to the extent permitted by applicable law.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce a right under these Terms does not constitute a permanent waiver of that right.
These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable policies published through the Services, constitute the agreement between you and us regarding use of the Services.
If a specific promotional or transactional term conflicts with these general Terms, the more specific applicable term may govern that particular transaction or promotion.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where consent is legally required.
We may transfer or assign our rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, or other legitimate business transaction, subject to applicable law.
SECTION 22 — GOVERNING LAW
These Terms of Service and any separate agreements through which we provide the Services will be governed by applicable law.
VibeNook is operated by Shanghai Jiajia Trading Co., Ltd., a company registered in Shanghai, China.
To the extent permitted by applicable law, disputes relating to these Terms may be subject to the jurisdiction applicable to Shanghai Jiajia Trading Co., Ltd.
Nothing in this section is intended to deprive consumers of mandatory rights or protections available under applicable consumer protection laws in their place of residence.
SECTION 23 — HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of the provisions.
SECTION 24 — CHANGES TO THESE TERMS
You may review the most current version of these Terms of Service on this page at any time.
We may update or modify these Terms when reasonably necessary to reflect changes in our Services, business practices, technology, legal obligations, or regulatory requirements.
Material changes will be communicated when required by applicable law.
Changes will become effective on the date stated in the updated Terms or applicable notice.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 25 — CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Customer Support Email:
thevibenook.help@outlook.com
Our business information is:
Store Name:
VibeNook
Legal Business Name:
上海佳葭贸易有限公司 (Shanghai Jiajia Trading Co., Ltd.)
Registered Business Address:
No. 18, Alley 65, Huandong 1st Road
Fengjing Town, Jinshan District (Fengsheng Economic Community)
Shanghai 201501
China
Country of Registration:
China
Date of Establishment:
October 20, 2023
VibeNook is operated by Shanghai Jiajia Trading Co., Ltd.
Most orders placed by customers in the United States are fulfilled through third-party U.S.-based fulfillment warehouses.
For questions about products, orders, shipping, returns, or refunds, please contact:
VibeNook Customer Support
Email:
thevibenook.help@outlook.com
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM, China Standard Time (UTC+8)
We aim to respond to customer inquiries within 1–2 business days.