Privacy Policy

Last Updated: August 27, 2026

This Privacy Policy describes how VibeNook collects, uses, discloses, stores, and protects personal information when you visit https://vibenook.store, purchase products, contact us, or otherwise use our website, products, and services collectively, the “Services.”

VibeNook is operated by 上海佳葭贸易有限公司 (Shanghai Jiajia Trading Co., Ltd.), a company registered in Shanghai, China.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Other contact information you provide

Order and Transaction Information

This may include:

• Products viewed or purchased

• Products added to your shopping cart

• Order number

• Order history

• Payment status

• Shipping and delivery details

• Returns, refunds, cancellations, and customer service history

Payment Information

Payments may be processed by third-party payment providers, including PayPal and participating credit or debit card processors.

These payment providers may collect payment card details, PayPal account information, billing information, authentication information, and other transaction details.

VibeNook generally does not receive or store your complete payment card number. Payment information is processed by the applicable payment provider according to its own privacy policy and security practices.

Account Information

If you create a customer account, we may collect:

• Account login information

• Account preferences

• Saved addresses

• Order history

• Account settings

You are responsible for keeping your account credentials confidential.

Communications

We collect information you provide when you:

• Contact customer support

• Submit a return or refund request

• Ask a product or order question

• Respond to a survey

• Submit a review

• Communicate with us by email or through our website

Device and Usage Information

When you use our website, we and our service providers may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Device or advertising identifiers

• Approximate location derived from an IP address

• Referring website

• Pages viewed

• Links clicked

• Products viewed

• Shopping cart activity

• Date and time of access

• Interaction with our website and advertisements

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, measure performance, understand website usage, prevent fraud, and provide or measure advertising.

2. Sources of Personal Information

We may collect personal information from:

• You directly, such as when you place an order or contact us

• Your browser or device when you use our website

• Shopify, which provides our ecommerce platform

• Payment processors, including PayPal and card payment providers

• Fulfillment warehouses, shipping carriers, and delivery providers

• Analytics and advertising providers, including Google

• Customer service, security, fraud-prevention, and technology providers

• Other partners or third parties when permitted by applicable law

3. How We Use Personal Information

We may use personal information to:

Process and Fulfill Orders

This includes:

• Processing payments

• Confirming orders

• Preparing and shipping products

• Providing tracking information

• Communicating delivery updates

• Processing returns, refunds, or cancellations

Provide Customer Support

We may use your information to:

• Respond to questions

• Resolve order or delivery problems

• Process warranty, return, or refund requests

• Investigate complaints

• Maintain records of our communications

Operate and Improve Our Store

We may use personal information to:

• Operate and maintain the website

• Remember preferences

• Analyze website traffic and performance

• Understand how customers use the Services

• Improve products, content, navigation, and customer experience

• Diagnose technical problems

• Develop new features and services

Security and Fraud Prevention

We may use personal information to:

• Verify transactions

• Detect or prevent fraud

• Protect customer accounts

• Investigate suspicious or unlawful activity

• Protect our website, customers, business, and service providers

• Enforce our Terms of Service and other policies

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send marketing or promotional emails

• Measure advertising performance

• Create advertising audiences

• Display relevant advertisements

• Conduct remarketing or personalized advertising

• Understand whether an advertisement resulted in a website visit or purchase

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email. You may still receive non-promotional messages relating to orders, payments, shipping, security, or customer support.

Legal and Business Purposes

We may use personal information to:

• Comply with applicable laws

• Maintain accounting, tax, and transaction records

• Respond to lawful requests from authorities

• Establish, exercise, or defend legal claims

• Enforce contractual rights

• Complete a business reorganization, financing, merger, acquisition, or sale

4. Shopify

Our online store is hosted and powered by Shopify.

Shopify processes personal information to provide ecommerce, checkout, hosting, security, analytics, fraud-prevention, and related services. Information submitted through our store may be transmitted to Shopify and its service providers in countries other than your country of residence.

Where enabled, Shopify enhanced services or Shopify Network Intelligence may process information concerning interactions with our store and other merchants to support fraud prevention, analytics, personalization, advertising, and store improvement. The availability and use of these features may depend on our Shopify settings, applicable law, and your privacy or consent choices.

For more information, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/en

5. Google Analytics and Google Advertising

We use Google Analytics to understand how visitors find and use our website. Google Analytics may collect information such as:

• Device and browser information

• IP address

• Approximate location

• Pages viewed

• Website interactions

• Referral source

• Advertising and campaign information

• Online identifiers and cookie information

We may also use Google Ads features, including conversion measurement, audience measurement, remarketing, and personalized advertising where enabled and permitted.

Google and other third-party vendors may use first-party cookies, such as Google Analytics cookies, together with third-party cookies or advertising identifiers to measure website activity, advertising performance, and customer interactions.

You can learn how Google processes information from websites using its services at:

https://policies.google.com/technologies/partner-sites

You can manage Google advertising preferences at:

https://myadcenter.google.com/

You may also use the Google Analytics opt-out browser add-on:

https://tools.google.com/dlpage/gaoptout

Your ability to opt out may also be available through our cookie banner, browser settings, device settings, or data-sharing opt-out controls where displayed.

6. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to:

Shopify

We disclose information to Shopify so that Shopify can host and operate our online store, checkout, customer accounts, security, analytics, and related services.

Payment Providers

We disclose transaction information to payment processors, PayPal, banks, and card networks to process and verify payments, refunds, and disputes.

Fulfillment and Shipping Providers

We may disclose your name, shipping address, telephone number, email address, and order information to fulfillment warehouses, shipping carriers, logistics providers, and delivery partners.

Most United States orders are fulfilled through third-party U.S.-based fulfillment warehouses. The applicable fulfillment and return location may vary based on inventory and delivery destination.

Technology and Business Service Providers

We may disclose information to providers supporting:

• Website hosting

• Data storage

• Information technology

• Analytics

• Advertising

• Fraud prevention

• Security

• Customer support

• Email communications

• Accounting and professional services

These providers may process information only as permitted by their agreements with us and applicable law.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law or lawful legal process

• Respond to government or law-enforcement requests

• Protect the safety, rights, or property of customers, VibeNook, service providers, or others

• Investigate fraud, security incidents, or policy violations

• Enforce our agreements and policies

Business Transactions

Personal information may be disclosed or transferred as part of a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or similar business transaction, subject to applicable law.

7. Sale, Sharing, and Targeted Advertising

We do not knowingly sell personal information in exchange for money.

However, some uses of cookies, analytics tools, advertising technologies, Shopify enhanced services, or advertising partners may be considered a “sale,” “sharing,” or processing for targeted advertising under certain United States privacy laws, even when no money is exchanged.

Depending on your location, you may have the right to opt out of:

• Sale of personal information

• Sharing of personal information

• Targeted or personalized advertising

• Certain profiling activities

Where available, you can exercise these choices through our cookie banner or data-sharing opt-out page. You may also contact us at:

thevibenook.help@outlook.com

We do not knowingly sell or share the personal information of individuals under 16 years of age.

8. Cookies and Your Choices

Cookies used through our Services may include:

• Essential cookies, required for checkout, security, shopping cart, and website operation

• Functional cookies, used to remember settings and preferences

• Analytics cookies, used to understand website usage and performance

• Advertising cookies, used to measure campaigns and provide relevant advertising

You can control cookies through your browser settings and, where available, through our website cookie banner.

Blocking essential cookies may prevent certain website features, including shopping cart, customer account, or checkout functions, from operating correctly.

Privacy preference signals, including Global Privacy Control, may be recognized where required by applicable law and supported by our technology.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and documenting transactions

• Providing customer service

• Processing returns and refunds

• Maintaining accounting and tax records

• Preventing fraud

• Resolving disputes

• Enforcing agreements

• Complying with legal obligations

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal or regulatory requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and backup requirements.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure.

Please do not send sensitive payment information or account passwords through unsecured email.

11. International Data Transfers

VibeNook is operated by a company registered in China and serves customers primarily in the United States.

Your personal information may be transferred to, stored in, or processed in China, the United States, Canada, Singapore, or other countries where Shopify, payment providers, fulfillment providers, analytics providers, shipping carriers, or other service providers operate.

Privacy laws in those countries may differ from the laws where you live. Where required by applicable law, appropriate safeguards will be used for international data transfers.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of personal information

• Request a portable copy of certain information

• Restrict or object to certain processing

• Withdraw consent where processing is based on consent

• Opt out of sale, sharing, or targeted advertising

• Appeal a decision concerning a privacy request

• Designate an authorized agent to submit a request where permitted

These rights are not absolute, and exceptions may apply. For example, we may retain certain information when required for accounting, tax, fraud-prevention, dispute-resolution, or legal purposes.

To submit a request, email:

thevibenook.help@outlook.com

Please include enough information for us to identify your request. We may request reasonable verification of your identity before responding.

We will not discriminate against you for exercising a privacy right.

13. Communication Preferences

You may unsubscribe from promotional emails by clicking the unsubscribe link in the applicable email.

Even after unsubscribing from marketing communications, we may continue sending transactional or service messages concerning:

• Orders

• Payments

• Shipping

• Returns

• Refunds

• Account security

• Customer support

14. Children’s Privacy

Our Services are intended for adults purchasing products for themselves or their households.

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

15. Third-Party Websites

Our website may contain links to websites, services, or social media platforms operated by third parties.

We are not responsible for the privacy, security, accuracy, or content of third-party services. You should review the privacy policy of any third-party website before submitting personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, business practices, legal requirements, or service providers.

The updated policy will be published on this page with a revised “Last Updated” date. We will provide additional notice when required by applicable law.

17. Contact Information

For privacy questions, requests, or complaints, please contact:

Store Name:
VibeNook

Legal Business Name:
上海佳葭贸易有限公司
Shanghai Jiajia Trading Co., Ltd.

Website:
https://vibenook.store

Registered Business Address:
No. 18, Alley 65, Huandong 1st Road
Fengjing Town, Jinshan District (Fengsheng Economic Community)
Shanghai 201501
China

Customer Support and Privacy Email:
thevibenook.help@outlook.com

Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM, China Standard Time (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.