VibeNook Customer Support

VibeNook is operated by 上海佳葭贸易有限公司 (Shanghai Jiajia Trading Co., Ltd.).

We are available to assist customers with questions about products, orders, shipping, returns, refunds, and other customer service matters.

Store Name:
VibeNook

Legal Business Name:
上海佳葭贸易有限公司 (Shanghai Jiajia Trading Co., Ltd.)

Website:
https://vibenook.store

Registered Business Address:
No. 18, Alley 65, Huandong 1st Road
Fengjing Town, Jinshan District (Fengsheng Economic Community)
Shanghai 201501
China

Customer Support Email:
thevibenook.help@outlook.com

Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM, China Standard Time (UTC+8)

Response Time:
We aim to respond to customer inquiries within 1–2 business days.

For order-related questions, please include your order number so that we can assist you more efficiently.

For return requests, please contact us before sending any item back. Once your return request has been approved, we will provide the applicable return instructions and return address.

Please do not send returns to our registered business address unless instructed to do so by our customer support team. The approved return address may vary depending on the order and delivery location.

Contact Us

For customer service inquiries, please contact:

VibeNook Customer Support
Email: thevibenook.help@outlook.com